Below FAQ are some common concerns of our customers, if you have other questions, please just send it to lifyboxindia@gmail.com
Yes it is mandatory. Just click on the sign in and provide us your name, email address, mobile number and a password of your choice. The signing in will be quite beneficial, as you can easily review all past and present orders at any time in one place. You will not be required to fill your address and payment again and will receive notifications as soon as your favourite products are back in stock. Above all you become a LifyBox member and right from your first purchase you start getting rewards/ loyalty points which are redeemable
Step 1: First sign up in our LIFYBOX account by providing us with your name, email address, mobile number and a password.
Step 2: For purchasing online just Click on the Category of your choice, then on SHOP NOW, on ADD TO CART, and finally on CHECKOUT where you must complete the details of your order and place your order successfully. If you have any questions or issues in placing orders, you can call our helpdesk at 0172-4008438 or chat with us using the Live chat at the bottom of your screen.
Yes, you can add all the products you need to buy into your shopping cart and then complete your order. By this you can save on additional shipping and COD charges!
Yes. You can do this by filling in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address'.
You will receive an automated confirmation of the order on your registered mail.
Yes, you can leave items in your cart; however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.
Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want them.
If the product is ‘Out of Stock’ (that you are interested in), Just click on the product, and then click on 'Notify Me'. We will send you a notification on your registered email address as soon as the product is available.
Call us at 0172-4008438 or mail us at lifyboxindia@gmail.com with the problem details along with the screen short, you have encountered. We are waiting to assist you.
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be sent the temporary password on the registered email. We suggest that you change this at your earliest convenience.
Changes to the content of your order can be made while placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to that content. However, if you have selected the incorrect products; you can cancel your purchase within two hours of your ordering and place the fresh order. The amount of the cancelled order will be credited in your account in the 15 working days from your cancellation.
Yes, we are happy to take your order over the telephone. Please contact us on 0172-4008438, our Customer Care will be happy to assist you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advice on suitable substitutes.
There are varieties of options like CREDIT CARD, DEBIT CARD, WALLET, COD, BHIM available on the website for the payments for national and international customers, however the COD facility is only available for the national buyers.
We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.
Yes, all prices shown are inclusive of all taxes.
Please contact our Customer Care on 0172-4008438 and we will be happy to talk you through and help you solve any issues you may be experiencing.
We use the CCAvenue Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you'll be asked to enter after in your card details on the payment page. You'll be redirected to your individual bank's page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.
If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a 'New Launch' marker on our home page for ease of browsing and shopping.
the system of paying for goods when they are delivered.
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment. *For additional information please refer to ORDER POLICY
All our deliveries are serviced through reputed couriers. As soon as your order is dispatched, you will receive an email with a link enabling tracking status. For additional information please refer to Shipping and Delivery policy.
For National orders Shipping and handling charges are not applicable throughout India. For International orders, the rates may vary for each country and also on product, packaging, size, volume, weight, type etc and the charges will reflect on the final checkout as per the shipping destination and the size of the package
The link enabling the tracking number will be emailed to you when your order has been dispatched.
Each product has an outer carton and then placed in a sturdy carton. The box is then taped and prepared for shipping. We specially take special care on the quality of our packaging.
No, LifyBox does not have any physical stores right now, but we are placed on the best online portals.
LifyBox keeps its sheer focus on customer service providing you a wonderful experience of online shopping. However, due to hygiene and personal care nature of the products, once opened is Non-Returnable. In the unlikely scenario where a damaged or a different item is delivered to you, we will provide a free replacement as applicable. Please contact us by calling Customer Care on 0172-4008438 (within working hours 10.am to 5pm on weekdays) or mail us at care@lifybox.in within 48 hours of the delivery, with your order details and an accompanying photo of the same. We will get back to you by the end of the day with regard to your complaints (if any ;)).
you can cancel your order within two hours of your ordering and place the fresh order. The amount of the cancelled order will be credited in your account in the 15 working days from your cancellation.
The amount of the cancelled order will be credited in your account in the 15 working days from your cancellation. For any additional information, please call our Customer Care on 0172-4008438 (Timings: 10 am-5 pm IST) or email us at enquiries@lifybox.in.
LifyBox maintains a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging. Furthermore, to ensure your products remain undamaged during the shipping process, we package our products in sturdy boxes with enough insulation.
Orders placed before 11.00 am are shipped on the same day and after 11.00 am or on weekends are shipped on the next working day from our warehouse in Chandigarh by esteemed courier agencies. For the National orders, the expected time of delivery of the order is between 3 to 7 working days but remote locations may take between 10-15 working days and for the International orders, the expected time of delivery of the order is between 7 to15 working days
Our entire inventory is kept in our own warehouse. We store, manage and ship our products to you, no matter where you are, with the utmost care and efficiency.
A signature is required on each delivery. Please provide, if possible, an alternative who can initial in case you are not there to receive the delivery.
In the unlikely scenario where a damaged or a different item is delivered to you, we will provide a free replacement as applicable. Please contact us by calling Customer Care on 0172-4008438 (within working hours 10am to 5 pm on weekdays) or mail us at care@lifybox.in within 48 hours of the delivery, with your order details and an accompanying photo of the same. We will get back to you by the end of the day with regard to your complaints.

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